Refund and Returns Policy
At Avia Essentials, we want you to be happy with every purchase. We carefully select and package our products to ensure they reach you in excellent condition.
If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and our team will be happy to assist.
1. Returns
We accept eligible returns within 7 days of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, and accessories.
- Not show signs of use, alteration, damage, or wear.
- Be accompanied by your order details or proof of purchase.
Items that do not meet these requirements may not be accepted for return.
2. Exchanges
Where an item qualifies for a return, we may offer an exchange or store credit, subject to product availability.
If the replacement item is unavailable, we may provide store credit or another appropriate resolution.
3. Damaged or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive an item that is:
- Damaged during delivery
- Defective
- Different from what you ordered
- Missing essential parts or accessories
Please contact us within 48 hours of delivery and provide clear photographs or videos showing the issue.
Our team will review the matter and advise you on the next steps.
4. Non-Returnable Items
For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return.
These may include:
- Used kitchen or dining items
- Personalized or customized products
- Items specifically made or ordered according to a customer’s specifications
- Products that have been damaged after delivery due to misuse or improper handling
- Items without their original packaging where the packaging is necessary for safe resale
Where an item is non-returnable, this may be indicated on its product page.
5. Return Shipping
Unless the return is due to an error on our part, such as receiving the wrong item or receiving an item damaged before delivery, the cost of returning an item is the responsibility of the customer.
Where the issue is confirmed to be our responsibility, Avia Essentials will advise you on the appropriate return or replacement process.
6. Refunds
Avia Essentials generally does not offer cash refunds for change-of-mind purchases.
Where a refund is approved due to an error, defective product, cancellation, or another circumstance covered by applicable law, the refund will be processed using the appropriate payment method where possible.
Any applicable delivery or transaction charges may be non-refundable unless otherwise required.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated if the order has not already been processed, dispatched, or handed over to our delivery partner.
Once an order has been dispatched, it may no longer be possible to cancel it, and our returns policy will apply.
8. How to Request a Return
To request a return or exchange, please contact us with:
- Your full name
- Order number
- Product name
- Reason for the return
- Clear photographs or videos where applicable
Our team will review your request and provide instructions on the next steps.
Please do not send an item back without first contacting us and receiving return instructions.
9. Store Credit
Where store credit is offered, it may be used toward a future purchase from Avia Essentials.
Store credit cannot be exchanged for cash unless otherwise required by applicable law.
10. Contact Us
If you have questions about a return, exchange, damaged product, or refund, please contact us
